Processing and Shipping:
♡ Please allow for 5-8 business days for processing before your order is shipped. If ordering outside of the U.S, please allow up to 15 days for your package to be delivered. Otherwise, you can expect your bundle of joy within 3-5 days.
Due to COVID, please allow an additional 2-3 weeks for domestic transit times and 5-8 weeks for international transit times.
♡ We are not responsible for items lost, stolen or damaged in transit and will not offer refunds or replacements in such cases. In instances of packages lost, stolen, or damaged in transit, it is up to the customer to claim any missing, stolen or damaged items with the appropriate Postal Carrier or credit card.
♡ Items that are returned to us due to an error not of our own (i.e. an incorrect delivery address was provided at checkout, order was not picked up at post office, package was refused, unpaid customs fees, etc.), you may choose either to have your item reshipped to an alternate address after paying a re-shipment fee OR a partial refund, which would consist of the item's original cost minus the original shipment fee and a 20% restocking fee.
♡ International orders may be subject to custom fees, taxes and duties which are levied once the parcel reaches your country. You are responsible for paying additional charges for customs clearance.
♡ Items are nonrefundable/nonexchangeable unless there was a mistake on our part. Please get in contact with us via email ASAP if that is the case!
♡ By extension, we do not offer refunds or exchanges for items lost or damaged after purchase.
Applying patches and caring for patched garments
♡ Position patch on garment embroidery side up. Iron using high heat for ~30-60 seconds and be sure to place cloth or hand towel over patch. Repeat process on inside of garment. Sewing is recommended for garments that will be washed.